Helios Federal Systems, LLC (“Helios Federal Systems,” “we,” “our,” or “us”) is committed to protecting the privacy, security, and integrity of information processed through our software platforms, including Helios Prime, Helios Earth, Chronos, Selene, and any related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, store, and protect information when you access or use the Services.

By using the Services, you consent to the practices described in this Privacy Policy.

We collect the following categories of information:

Information You Provide

• Account registration details (name, email, organization, role)
• Contact information for operational coordination
• Files, attachments, logs, and metadata uploaded into the Services
• Support requests and communication history

Automatically Collected Information

When you use the Services, we may collect:

• Device information (browser type, operating system, IP address)
• Usage analytics (pages visited, features accessed, timestamps)
• System performance data (errors, load times, diagnostic logs)

We do not collect unnecessary personal information and do not use tracking technologies for advertising.

Organization‑Provided Data

For enterprise and federal customers, your organization may provide:

• User provisioning data
• Mission‑related metadata
• Access control lists
• Classification‑level indicators

Your organization controls this data and determines how it is used within the Services.

How We Use Information

We use collected information to:

• Provide, maintain, and improve the Services
• Authenticate users and enforce access controls
• Support mission workflows and operational features
• Respond to support requests and technical issues
• Enhance security, detect misuse, and prevent unauthorized access
• Comply with legal, regulatory, and contractual obligations

We do not sell personal information or use it for advertising.

Data Security

Helios Federal Systems implements commercially reasonable and industry‑aligned security measures, including:

• Encryption in transit and at rest
• Role‑based access controls
• Audit logging and monitoring
• Segmented environments for sensitive workloads
• Secure development and deployment practices

For government customers, we support environments aligned with:

• FedRAMP baselines
• DoD Cloud Computing SRG (IL2–IL5)
• Agency‑specific cybersecurity requirement

No system is perfectly secure, but we take all reasonable steps to protect your data.

Data Classification & Customer Responsibilit

You are responsible for ensuring that data uploaded into the Services:

• Does not exceed your organization’s authorized classification leve
• Complies with applicable federal, DoD, or agency‑specific policies
• Is handled according to your internal governance requirements

Helios Federal Systems does not independently classify or validate the sensitivity of uploaded content.

Data Retention

We retain information only as long as necessary to:

• Provide the Services
• Meet contractual obligations
• Comply with legal and regulatory requirements

Upon contract termination or request from an authorized organizational representative, we will delete or return customer data according to the governing agreement.

Sharing of Information

We may share information only in the following circumstances:

With Your Organization

Administrators designated by your organization may access user activity, logs, and uploaded data.

With Service Providers

We may use third‑party vendors for:

• Hosting
• Security monitoring
• Support tooling
• Analytics

These providers are contractually required to protect your information and may not use it for any other purpose.

For Legal or Security Reasons

We may disclose information if required to:

• Comply with law, regulation, or legal process
• Respond to lawful government requests
• Protect the rights, property, or safety of Helios Federal Systems or users

We do not voluntarily disclose customer data without proper authorization.

Cookies & Local Storage

The Services may use cookies or local storage for:

• Authentication
• Session management
• User preferences (e.g., time controls, UI settings)

We do not use cookies for advertising or cross‑site tracking.

Children’s Privacy

The Services are not intended for individuals under 18. We do not knowingly collect information from minors.

International Use

The Services are primarily designed for U.S. customers. If you access the Services from outside the United States, you are responsible for compliance with local laws.

Government Users

For U.S. Government customers, data handling and access are governed by:

• FAR
• DFARS
• Agency‑specific cybersecurity and privacy requirement

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we will update the “Last Updated” date. Continued use of the Services constitutes acceptance of the updated policy.